New Leadership Announced, But Customers Report Continued Issues
On January 16, 2026, Transcend posted an Instagram announcement claiming new CEO and partnership with a supplement company. The company's new leadership is personally responding to customer complaints on Instagram.
Company's Primary Defense:
"We were under a court order that prohibited us from doing anything until we had this resolved."
— Company representative, Instagram reply, Jan 16, 2026
January 5, 2026 Court Order states: Transcend must transfer patient records to RSV Medical and facilitate patient communication with Dr. Veyna at (833) 548-5664.
Transcend Company:
What Happened?
A comprehensive investigation into the reported operational disruptions, legal proceedings, and customer communication issues affecting a once-prominent telehealth provider.
Executive Summary
Transcend Company, a Michigan-based telehealth provider specializing in hormone replacement therapy (HRT) and testosterone replacement therapy (TRT), experienced significant operational disruptions beginning in late 2025. According to court documents and customer reports, the company faces multiple lawsuits and has ceased customer communication since December 11, 2025. The Comerica Bank lawsuit filed in November 2025 alleged over $8.4 million in unauthorized debt; this case was dismissed with prejudice in December 2025, likely indicating a settlement was reached. On January 5, 2026, a Michigan court issued an emergency preliminary injunction stripping Transcend of access to patient data and prohibiting their staff from practicing medicine.
Alleged in Comerica lawsuit (dismissed Dec 2025)
RSV Medical injunction active; Comerica Bank case settled Dec 2025
Emergency order strips Transcend of patient data access (Jan 5, 2026)
Court Injunction Details
RSV Medical, PLLC v. Transcend Company, Inc. - January 5, 2026
1. Complete PHI Lockout
Transcend is now COMPLETELY PROHIBITED from releasing, accessing, or using RSV Medical's patient Protected Health Information (PHI) for any reason. Any patient requests for medical records must be sent directly to RSV Medical—Transcend cannot touch them.
2. Forced Pharmacy Portal Transfer
Transcend must IMMEDIATELY TRANSFER all RSV patients from their pharmacy portals/accounts. They must either transfer patient existence to RSV's pharmacy portal or delete them from Transcend's account, making patients available to RSV without further action required.
3. Receivership Threat
RSV Medical's motion for appointment of a court-controlled RECEIVER is "held in abeyance"—meaning the court is keeping it on hold as leverage. If Transcend doesn't comply, the court can appoint someone to take over the entire company.
4. Internal Posting Requirement
Transcend must post this order in their internal communication system and keep it visible to all employees, management, and staff—ensuring no one can claim ignorance of the court's orders.
Download the Order:
January 13, 2026 Court Order (PDF)1. Immediate System Access
Transcend must IMMEDIATELY restore RSV Medical's full administrative access to all software, platforms, and databases containing patient information, including Salesforce CRM, Electronic Medical Records (EMR), patient portals, and all communication platforms.
2. Prohibition on Medical Practice
Transcend is ENJOINED AND RESTRAINED from engaging in the unauthorized practice of medicine, including the "Wellness Team" or other non-clinical staff offering medical advice or triaging patient care.
3. Data Protection
Transcend is prohibited from deleting, altering, hiding, or destroying any patient data, medical records, financial logs, or Protected Health Information (PHI).
4. Patient Contact Information
Transcend must inform patients that Dr. Veyna can be reached at:
(833) 548-5664
5. Complete Correspondence Transfer
RSV Medical must receive a complete copy of ALL correspondence sent to any RSV patient from December 4, 2025 forward, including text messages, blocked communications, emails, and any other method of communication.
Transcend locked out their medical provider: The court had to order access restored, confirming Transcend prevented Dr. Veyna from accessing his own patients' medical records.
Unauthorized medical practice: The court specifically called out Transcend's "Wellness Team" for engaging in the unauthorized practice of medicine.
Patient data at risk: The court had to prohibit deletion or alteration of records, suggesting Transcend might destroy evidence.
Cannot legally operate: Without a licensed medical provider, Transcend cannot prescribe or dispense hormone therapies.
What Customers Are Saying
Direct quotes from Transcend's January 16, 2026 Instagram announcement. All comments are publicly available on Instagram.
"You didn't 'enter a new chapter'—you abandoned patients without notice. After 5 years as a patient, I ran out of testosterone because you went out of business and failed to inform anyone. No transition plan. No prescriptions. No warning. Hormone therapy isn't optional or cosmetic, abruptly cutting it off caused severe fatigue and real harm. A polished IG post doesn't erase that. Patients deserved transparency before their health was put at risk."
"Lawsuit incoming too little too late. I'm still without meds and was in the ER for two days."
"So basically you charged me $2900 right before you went out of business and didn't inform anyone? And I never got my product? I have sent many emails, and still expect a full refund."
"So when do people get their medications? All these words are nicely but you have people whose hormones are tanking and need a solution literally today."
"Dispute with your credit card company. That was the only way I could get my money back."
"They are doing illegal things after the dr fired them and stole his patients money. They didn't give Dr the records for over a month and they're not even a medical practice!"
"I've been watching it all on ramble in court as a guest viewer they actually have transcendent employees wanting to testify against them. I genuinely feel bad for the new investor because the owner screwed him along with all these patients."
"I thought I was the only one! Right now I have no way to contact anyone and it's so frustrating."
Summary of Customer Reports (as of January 17, 2026):
- •171 comments on Instagram announcement, overwhelmingly negative
- •Documented medical harm: ER visits, hormone crashes, "severe fatigue"
- •Multiple reports of $2,900 charges immediately before shutdown
- •Customers still not receiving medications or refunds despite company's promises
- •Credit card disputes reported as "only way" to recover money
- •New allegations: Dr. Veyna left/fired, Transcend withheld patient records, employees willing to testify against company
Frequently Asked Questions
Common questions from Transcend patients seeking answers
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Timeline of Collapse
Former Employee Speaks Out
Emily Hayden, a former Transcend employee, was terminated after raising concerns about customer service issues and aggressive sales tactics. She publicly shared her experience on Instagram, revealing internal problems.
Source: Instagram post by Emily HaydenComerica Bank Files Lawsuit
Comerica Bank sued Transcend for $1.15 million, alleging the company accumulated over $8.4 million in unauthorized debt. The bank sought appointment of a receiver to take control of company operations.
Source: Law.com case filingComerica Bank Case Dismissed
The Comerica Bank lawsuit was dismissed with prejudice by stipulation of the parties, indicating a settlement or resolution was reached. Terms of the settlement are confidential. The dismissal does not affect the ongoing RSV Medical lawsuit or resolve customer abandonment issues.
Source: Stipulated Order of DismissalRSV Medical Locked Out of Systems
Transcend locked RSV Medical (Dr. Veyna's practice) out of all patient databases, CRM systems, and communication platforms. Dr. Veyna lost access to his own patients' medical records.
Source: Court injunction orderComplete Communication Blackout
Transcend stopped responding to all customer communications. Customers report dozens of unanswered calls, emails, and support tickets. Shipments ceased with no explanation.
Source: Reddit r/Testosterone discussionRSV Medical Files Lawsuit
RSV Medical (Dr. Veyna's practice) filed a lawsuit against Transcend for contract violations, conversion, and tortious interference. Filed emergency motion for preliminary injunction.
Source: Law.com case filingCourt Issues Emergency Injunction
Michigan court strips Transcend of patient data access, prohibits 'Wellness Team' from practicing medicine, and orders immediate handover of all medical records to RSV Medical. Court order states Transcend's 'Wellness Team' engaged in unauthorized medical practice.
Source: Preliminary Injunction OrderCourt Escalates: Pharmacy Transfer & Receivership Threat
Follow-up court order completely prohibits Transcend from accessing patient PHI, orders immediate transfer of all pharmacy portal accounts to RSV Medical, and holds receivership motion 'in abeyance' as leverage. If Transcend doesn't comply, court can appoint a receiver to take over the entire company.
Source: Follow-up Court OrderNew CEO Announced, Customers Report Continued Issues
Transcend posts Instagram announcement claiming new CEO and partnership with a supplement company. The company's new leadership confirms involvement by personally responding to customer complaints. Company representatives claim 'court order prohibited us from doing anything' and promise refunds 'within a few weeks.' However, 171 customer comments are overwhelmingly negative, reporting continued lack of medications/refunds, with one customer stating they were 'in the ER for two days' due to medication cessation. The January 5, 2026 court order states that Transcend must transfer patient records to RSV Medical and facilitate patient communication with Dr. Veyna.
Source: Instagram announcement and customer commentsKey Issues Uncovered
According to the Comerica Bank lawsuit filed in November 2025, Transcend was alleged to have accumulated over $8.4 million in unauthorized debt. While the Comerica case was dismissed in December 2025 (likely due to settlement), the company's financial troubles remain evident through ongoing customer abandonment and the RSV Medical legal battle. Based on these financial and operational indicators, the company's ability to resume normal operations appears severely compromised.
The January 5, 2026 court injunction specifically prohibits Transcend's 'Wellness Team' from engaging in the unauthorized practice of medicine. The court found that non-clinical staff were offering medical advice and triaging patient care without proper licensing.
Customers report complete radio silence from Transcend since mid-December 2025. Multiple Reddit users document dozens of unanswered phone calls, emails, and support tickets. Patients waiting for critical hormone medications received no communication about delays.
Transcend locked RSV Medical (Dr. Veyna's practice) out of all patient databases and systems, preventing the licensed physician from accessing his own patients' medical records. The court had to issue an emergency injunction to restore access and protect patient data from destruction.
According to customer complaints, Transcend's reliance on celebrity endorsements (Bradley Martyn, Cowboy Cerrone, Phil Heath) may have contributed to premium pricing that some customers found excessive. Multiple customers reported aggressive upselling tactics and being required to purchase multiple treatment protocols they didn't want.
Customer Complaints
"Has anyone been able to get a hold of them? I've been trying to contact them for over a month with no response. Multiple calls, emails, and messages through the portal. Nothing."
— Reddit user
r/Testosterone
"They forced me to agree to at least 2 treatment protocols. I just wanted TRT, but they wouldn't let me purchase it alone. The 'specialists' were just salespeople trying to upsell me on peptides and HGH."
— Reddit user (LegalBegQuestion)
r/Testosterone
"I paid for the year cost, which was like $380 I believe and includes the blood test but no medications or supplements. It took 6 weeks after payment before I received my treatment plan. Very slow process."
— Reddit user (ringrang)
r/gymsnark
"CJC/Ipamorelin was $400 per vial. Extremely expensive. I would not recommend Transcend - they're very very expensive just for peptides."
— Reddit user (StellNYC)
r/Testosterone
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This website presents publicly available information for informational and consumer protection purposes only. All statements made on this page are based on publicly accessible sources including court filings, customer testimonials, social media posts, and business records. Direct links to original source materials are provided throughout this page.
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Temporal Accuracy: The information presented here is current as of January 17, 2026, and reflects the state of public records and court proceedings as of that date. This information may not reflect subsequent developments, settlements, or changes in company status. This website will be updated as significant new information becomes available.
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No Legal or Medical Advice: Nothing on this website constitutes legal advice, medical advice, or professional guidance of any kind. If you are a Transcend customer experiencing issues, you should consult with appropriate licensed legal counsel or medical professionals regarding your specific situation.
Fair Use & Public Interest: This website is created under the principles of fair use, freedom of speech, and consumer advocacy. It serves the public interest by compiling and organizing publicly available information about a healthcare company that, according to court documents and customer reports, has ceased communications with patients who depend on ongoing medical treatments.
Consumer Advocacy Purpose: This website exists to inform affected patients, document publicly available information, and assist individuals seeking alternative care. It is not intended to harm Transcend Company's reputation but rather to serve the urgent needs of patients who report being unable to contact the company or receive ordered medications.
Court Documents: The preliminary injunction order dated January 5, 2026 is a public court record available for download on this website. The document is provided as-is from official court filings.